Terms & Condition
1) Introduction
Welcome to Koibito. By purchasing and using our skincare and body care products, you agree to the following Terms and Conditions. Please read these carefully before making a purchase. If you do not agree to these terms, you may not use our products.
2) Product Information
All product ingredients are listed on the product packaging or website. Customers are responsible for reviewing these ingredients to identify any potential allergens. Products are intended for external use only. Follow the instructions provided on the product label. Results may vary depending on individual skin type, health conditions, or environmental factors.
3) Product Safety
Perform a patch test before full application to ensure no allergic reactions occur. Discontinue use if irritation, redness, or discomfort occurs, and consult a dermatologist or healthcare professional. Products should be stored in a cool, dry place, away from direct sunlight.
4) Price And Payment
Prices shown on the Platform are in Malaysian Ringgit (MYR) and are inclusive of SST, but do not include any applicable shipping or delivery fees. Delivery fees will be charged where applicable and will be included in the order total upon checkout. Prices or shipping are subject to change effective immediately upon posting of such price changes to the Platform or other form of notification.
5) Shipping And Delivery
(a) Your purchase of the Products is subject to their availability. If a Product is not available, we will let you know as soon as we can. Koibito shall not be liable nor be obliged to supply a Product that is out of stock or unavailable. If we notify you of a Product’s unavailability after your order is accepted, you can either cancel the whole order and we will refund you for it; or you may wish to cancel the order for the out of stock Product, and proceed with the remainder of the order; or (depending on the particular Product) we may be able to hold your order until new stock arrives.
(b) We can only deliver within Malaysia (West Malaysia and East Malaysia), and to physical addresses. Orders with a PO Box as the International delivery address will not be processed.
(c) If you place separate or consecutive orders, we will not be able to combine or consolidate them into one delivery, and separate delivery charges will apply to each order.
(d) Koibito will endeavor to deliver the order consisting of the Product(s) listed in each Shipping Confirmation by the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method.
(e) Nevertheless, you may occasionally experience delays in delivery for reasons such as a high volume of orders being received by Koibito during sale periods, holidays or the occurrence of unforeseen circumstances.
(f) If we are unable to comply with the delivery date for any reason whatsoever, we will inform you and we will give you the option to continue with the purchase and establish a new delivery date. Please note that in any case, our couriers do not deliver on Saturdays, Sundays or public holidays.
(g) For the purpose of these Terms of Sale, a “delivery” shall be understood to have taken place or the order deemed “delivered” as soon as you or a third party representing herself/himself to receive the order for and on your behalf acquires physical possession of the products, which will be evidenced by the signing of the receipt of the order at your chosen delivery address.
(h) If we attempt to deliver your order, but you are not present to receive it, we will re-deliver on the next available date.
(i) Our courier service may request for a signature from the intended recipient of the Products purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address and obtain a signature from the receptionist as a proof of delivery.
6) Returns And Refunds
Returns are accepted within 7 days of purchase, provided the product is unused, unopened, and in its original packaging. Refunds will be processed after inspection of the returned product. Shipping fees are non-refundable. Products damaged during transit must be reported within 3 days of delivery.
7) Privacy Policy
By providing your personal data on this Platform and/or placing an order on the Platform, you hereby confirm that you have read and agree for us to process your personal data in accordance to our Privacy Policy. Please refer to our Privacy Policy for further information. We reserve the right to change the terms to the Privacy Policy unilaterally without prior notice from time to time. You are advised to check our Privacy Policy on the Platform periodically to stay updated on any changes, variations or supplements to the Privacy Policy.
8) Governing Law
(a) In case of conflict between the Terms of Sale herein and the Shipping and Returns Policy, the Terms of Sale shall prevail only to the extent of reconciling the conflict.
(b) These Terms of Sale, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the law of Malaysia, without giving effect to any principles of conflict of laws.
(c) You agree that the courts of Malaysia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms of Sale or its subject matter or formation.